About the Information Technology Department
The mission of the Information Technology Department is to provide high quality technology-based information systems and communication services to City departments to support their business operations and service delivery to the community we serve.
The Department's goals are to:
- Effectively manage the delivery of Citywide technology services.
- Ensure a skilled, responsive, and innovative workforce that keeps current with evolving business-critical technologies.
- Provide customers with high quality support and efficient technical resources that will advance the delivery of cost-effective and reliable public services.
- Provide accurate information to enable confident decision making.
Organizational Structure
The Administrative Team is responsible for the overall management of the department; including leading technology initiatives across City government, technology planning, budget preparation, financial management and all technology-related purchasing activities.
The Operations Team is the front-line for general support of the help desk and ticket management system, responding to user problem reports and service requests, providing support for staff computers, printers, and desktop applications. Other areas of concentration include managing and supporting the City's Information Technology asset management program and enterprise Information Technology purchasing.
The Infrastructure Team is responsible for supporting the City's evolving business processes in the installation, administration and maintenance of various infrastructure, encompassing enterprise data storage, data archival, remote access, server and network security, local area networks, wide area networks and wireless networks.
The Applications Team is responsible for supporting the City's business processes using a myriad of software applications. We rely on a mixture of vendor supplied software and specialized in-house application development to meet the evolving needs of City employees and our customers.